Privacy policy

PRIVACY POLICY

Effective Date: 20 September 2026

SAAVVY (PTY) LTD ("SAAVVY", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit or use our website, www.saavvy.store, purchase products from us, contact us, subscribe to our communications or otherwise interact with SAAVVY.

SAAVVY is committed to processing personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 ("POPIA"), where applicable.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

SAAVVY (PTY) LTD

Registration Number: 2026/667674/07

Trading Name: SAAVVY

Physical Address:

Plot 15, Cromdale, R40

Mbombela, Mpumalanga

1200

South Africa

Customer Support and Accounts Email:

accounts@saavvy.store

Telephone:

+27 79 654 4964

Website:

www.saavvy.store

2. INFORMATION WE COLLECT

Depending on how you interact with SAAVVY, we may collect the following categories of personal information:

- Name and surname

- Email address

- Telephone or mobile number

- Billing address

- Delivery/shipping address

- Order and transaction information

- Product purchase information

- Customer account information

- Communications and correspondence with SAAVVY

- Information provided when submitting a return, refund or customer-service request

- Information voluntarily provided when submitting reviews, feedback or other content

- Technical information relating to your use of our website

- IP address

- Browser and device information

- Website usage and interaction information

- Cookie and similar technology information

We only request information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted by applicable law.

3. HOW WE COLLECT INFORMATION

We may collect personal information when you:

- Visit or browse our website

- Create a customer account

- Place an order

- Subscribe to marketing communications

- Contact customer support

- Request a return or refund

- Submit a review or feedback

- Enter a promotion or competition

- Complete a form on our website

- Interact with our website or digital communications

- Otherwise voluntarily provide information to us

Some information may also be collected automatically through cookies, analytics tools and similar technologies when you use our website.

4. WHY WE USE YOUR PERSONAL INFORMATION

We may use personal information for purposes including:

- Processing and fulfilling orders

- Processing payments

- Delivering products

- Providing customer support

- Managing customer accounts

- Processing returns, refunds and exchanges

- Communicating with you about your orders

- Responding to enquiries

- Verifying transactions where reasonably necessary

- Preventing fraud and abuse

- Maintaining website security

- Improving our website, products and services

- Understanding customer behaviour and website performance

- Sending marketing communications where permitted by law

- Administering promotions, competitions and loyalty initiatives

- Maintaining appropriate business and financial records

- Complying with legal and regulatory obligations

- Protecting SAAVVY's legal rights and interests

5. MARKETING COMMUNICATIONS

Where permitted by applicable law, SAAVVY may send you promotional or marketing communications about products, special offers, new collections, promotions and other SAAVVY updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications that are necessary to fulfil an order or provide a service.

6. COOKIES AND SIMILAR TECHNOLOGIES

SAAVVY may use cookies, pixels, analytics technologies and similar technologies to operate and improve our website.

These technologies may help us:

- Keep the website functioning correctly

- Remember preferences

- Understand website traffic and usage

- Improve website performance

- Measure marketing and advertising performance

- Provide relevant content and advertising where permitted

You may be able to control or disable certain cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. SHOPIFY AND THIRD-PARTY SERVICE PROVIDERS

SAAVVY operates its online store using Shopify.

Shopify and other service providers may process personal information on our behalf or as part of providing services necessary for the operation of the store.

These services may include:

- E-commerce and website hosting

- Payment processing

- Fraud prevention

- Order fulfilment

- Shipping and delivery

- Customer support

- Analytics

- Marketing and advertising

- Email communications

- Technical services

We aim to use reputable service providers and require appropriate handling of personal information where required by applicable law.

8. PAYMENT INFORMATION

Payments may be processed through third-party payment providers.

SAAVVY does not intentionally store complete payment-card details such as your full card number where the payment provider processes and securely handles that information on our behalf.

Payment providers may collect and process payment information in accordance with their own privacy policies and applicable legal requirements.

9. INTERNATIONAL DATA TRANSFERS

Because SAAVVY operates an online store and may use international technology providers, payment providers, suppliers, fulfilment partners and other service providers, personal information may be processed or stored outside South Africa.

Where personal information is transferred outside South Africa, SAAVVY will take reasonable steps to ensure that such processing is undertaken in accordance with applicable legal requirements, including applicable requirements under POPIA.

10. THIRD-PARTY SUPPLIERS AND FULFILMENT PARTNERS

Some SAAVVY products may be sourced or fulfilled through third-party suppliers or international fulfilment partners.

Where reasonably necessary to fulfil your order, information such as your name, delivery address, contact details and order information may be shared with relevant fulfilment or delivery providers.

Information will only be shared to the extent reasonably necessary for the relevant service or otherwise permitted or required by law.

11. DISCLOSURE OF PERSONAL INFORMATION

SAAVVY may disclose personal information to:

- Shopify

- Payment processors

- Courier and delivery providers

- Fulfilment partners

- Product suppliers where necessary to fulfil an order

- Technology and website service providers

- Analytics and marketing service providers

- Professional advisers

- Regulators, law-enforcement authorities or government bodies where legally required

- Other parties where disclosure is permitted or required by applicable law

SAAVVY does not sell your personal information as a commercial product.

12. INFORMATION SECURITY

SAAVVY takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your customer account credentials and should notify us if you believe your account has been accessed without authorisation.

13. RETENTION OF INFORMATION

SAAVVY will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business records, resolve disputes, prevent fraud, comply with legal obligations or otherwise as permitted by applicable law.

14. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including the right to:

- Request access to personal information held about you

- Request correction of inaccurate or incomplete information

- Request deletion of information where legally applicable

- Object to certain processing

- Withdraw consent where processing is based on consent

- Object to direct marketing

- Lodge a complaint regarding the processing of your personal information

Requests may be submitted using the contact details provided below.

SAAVVY may need to verify your identity before processing certain requests.

15. CHILDREN'S INFORMATION

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate action.

16. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

SAAVVY is not responsible for the privacy practices, security or content of third-party websites.

We recommend that you review the privacy policy of any third-party website before providing personal information.

17. CHANGES TO THIS PRIVACY POLICY

SAAVVY may update this Privacy Policy from time to time to reflect changes in our business, technology, service providers or applicable legal requirements.

The latest version will be published on this page together with the applicable effective date.

18. CONTACT US

For privacy-related enquiries, requests or concerns, please contact: