FAQ – Products, Warranties and Orders
Do electronic devices include a warranty?
Yes. Electronic devices sold by SAAVVY include a one-year warranty against manufacturing defects. This does not cover misuse, accidental damage or normal wear and tear. The warranty applies in addition to rights available under South African consumer law.
How do I claim under the warranty?
Email accounts@saavvy.store with your order number, a description of the problem, and clear photographs or video where relevant. We will assess the claim and provide repair, replacement, refund or return instructions as appropriate. Do not send a product overseas or return it without approval.
Are SAAVVY’s electronic products certified?
Safety standards and certification requirements vary by product. Where a specific certification or conformity document has been verified, it will be stated on the product page or can be supplied on request. We do not claim that every device has Medical CE, FDA, SABS or NRCS approval unless this has been verified for that specific product.
How long does delivery take?
Delivery depends on the product and fulfilment partner:
- EPROLO: In-stock products are typically dispatched within one business day. Allow approximately 7–14 days for delivery.
- OriginDrop: Processing varies by product. Once dispatched from Korea, allow approximately 7–14 days in transit.
These are estimates, not guaranteed arrival dates. Customs processing, courier delays, public holidays and other factors may affect delivery.
Is shipping free?
Standard shipping for applicable internationally fulfilled products is included in the displayed selling price. SAAVVY also covers import duties, import taxes and customs-clearance charges for your order.
Will I pay customs duty or import VAT?
SAAVVY covers import duties, import taxes and customs-clearance charges for your order. We arrange international shipping on a Delivered Duty Paid (DDP) basis.
If a courier or customs authority sends you an invoice for these charges, please email it to accounts@saavvy.store with your order number so we can assist. If you have already paid, send the invoice and proof of payment, and SAAVVY will reimburse you for those import-related charges.
How do I track my order?
Tracking details will be sent to your email address or mobile number once they become available. Tracking may take time to show its first update after dispatch.
How do I contact SAAVVY?
SAAVVY (Pty) Ltd
Registration number: 2026/667674/07
Customer support: accounts@saavvy.store
Telephone: +27 79 654 4964
Support hours: Monday–Friday, 09:00–17:00 SAST
Business and approved returns address: Plot 15, Cromdale, R40, Mbombela, Mpumalanga, 1200, South Africa
Contact SAAVVY for approval before sending any return.