Shipping, Delivery & Regulatory Compliance
SAAVVY sources selected beauty technology, electronic devices and lifestyle products through international fulfilment partners. This page explains where orders may be dispatched from, how long delivery may take, what tracking is provided, and how SAAVVY covers import charges.
International fulfilment
Internationally fulfilled products are dispatched by the supplier or fulfilment partner shown in the relevant product information. The dispatch country, processing time and available shipping method may vary by product.
EPROLO products: In-stock items are typically dispatched within 1 business day. Allow approximately 7–14 days for delivery, depending on the product, route, carrier and customs processing.
OriginDrop products: Products are sourced, packed and dispatched from Korea. Processing time varies by product. Once dispatched, allow approximately 7–14 days in transit to South Africa.
Delivery estimates are not guaranteed arrival dates. Public holidays, customs processing, courier delays, incorrect delivery information and events outside our reasonable control may affect delivery.
Tracking
Tracked shipping is used where available. Once tracking information is issued to SAAVVY, we will send it to the email address or mobile number provided with the order. Tracking may take time to show its first carrier update after dispatch.
Shipping cost
For the internationally fulfilled products covered by this page, standard shipping is included in the displayed selling price. This means there is no separate standard shipping charge for the applicable product. SAAVVY also covers import duties, import taxes and customs-clearance charges for your order.
Customs, import VAT and courier fees
SAAVVY covers import duties, import taxes and customs-clearance charges for your order. We arrange international shipping on a Delivered Duty Paid (DDP) basis.
If a courier or customs authority sends you an invoice for these charges, please email it to accounts@saavvy.store with your order number so we can assist. If you have already paid, send the invoice and proof of payment, and SAAVVY will reimburse you for those import-related charges.
Product safety and regulatory information
SAAVVY selects products from suppliers that provide relevant product and safety information. Certifications and regulatory requirements vary by product. Where a specific certification, clearance or conformity document has been verified, it may be stated on the individual product page or supplied on request. We do not represent that every electronic device carries Medical CE, FDA or another specific certification unless that claim has been verified for that product.
Electronic-device warranty
Electronic devices sold by SAAVVY include a one-year warranty against manufacturing defects. This warranty does not cover misuse, accidental damage or normal wear and tear. It applies in addition to any rights and remedies available under South African consumer law.
To request warranty assistance, email accounts@saavvy.store with your order number, a description of the issue, and clear photographs or video where relevant. Do not send a product to a supplier or overseas fulfilment centre. SAAVVY will provide approved assessment or return instructions.
Contact and business information
SAAVVY (Pty) Ltd
Registration number: 2026/667674/07
Business and approved returns address: Plot 15, Cromdale, R40, Mbombela, Mpumalanga, 1200, South Africa
Customer support: accounts@saavvy.store
Telephone: +27 79 654 4964
Support hours: Monday–Friday, 09:00–17:00 SAST
Please contact SAAVVY for approval and return instructions before sending any product to the returns address.