PAIA MANUAL
MANUAL IN TERMS OF SECTION 51 OF THE PROMOTION OF ACCESS TO INFORMATION ACT 2 OF 2000
SAAVVY (PTY) LTD
Registration Number: 2026/667674/07
Effective Date: 24 August 2026
1. INTRODUCTION
This manual has been prepared in accordance with the Promotion of Access to Information Act 2 of 2000 ("PAIA"), as amended, and provides information regarding SAAVVY (PTY) LTD ("SAAVVY") and the records that may be requested from SAAVVY.
This manual should be read together with applicable provisions of PAIA and the Protection of Personal Information Act 4 of 2013 ("POPIA").
The purpose of this manual is to facilitate access to information held by SAAVVY in accordance with applicable law.
2. COMPANY DETAILS
Registered Name:
SAAVVY (PTY) LTD
Registration Number:
2026/667674/07
Trading Name:
SAAVVY
Physical Address:
Plot 15, Cromdale, R40
Mbombela, Mpumalanga
1200
South Africa
Website:
www.saavvy.store
Customer Support Email:
saavvyshop@gmail.com
Accounts & Billing Email:
accounts@saavvy.store
Telephone:
+27 79 654 4964
3. INFORMATION OFFICER
The Information Officer of SAAVVY is responsible for matters relating to PAIA and POPIA compliance and requests for access to information.
Information Officer:
SAAVVY (PTY) LTD
Email:
saavvyshop@gmail.com
Telephone:
+27 79 654 4964
Postal/Physical Address:
Plot 15, Cromdale, R40
Mbombela, Mpumalanga
1200
South Africa
Where SAAVVY appoints a designated Information Officer or Deputy Information Officer, the relevant details may be updated in this manual.
4. PAIA GUIDE
The Information Regulator has published a guide explaining how to use PAIA and how to exercise rights relating to access to information.
A person requesting access to information is encouraged to consult the Information Regulator's current PAIA guidance and forms.
Information Regulator:
www.inforegulator.org.za
5. RECORDS AUTOMATICALLY AVAILABLE
Certain information is made available by SAAVVY without requiring a formal PAIA request.
This may include:
- SAAVVY website content
- Product descriptions and information
- Publicly available company information
- Contact information
- Published policies
- Shipping information
- Refund and returns information
- Privacy information
- Marketing and promotional material
- Other information intentionally published by SAAVVY
The availability of such information does not prevent SAAVVY from changing or removing website content where legally permissible.
6. RECORDS HELD BY SAAVVY
SAAVVY may hold records relating to:
A. Corporate and administrative records
- Company registration information
- Internal administrative records
- Policies and procedures
- Contracts and agreements
- Corporate correspondence
- Supplier and service-provider records
B. Financial records
- Invoices
- Accounting records
- Payment records
- Financial statements
- Tax-related records
- Transaction records
C. Customer records
- Customer names
- Contact details
- Delivery details
- Order information
- Customer correspondence
- Return and refund records
- Customer service records
D. Marketing records
- Marketing communications
- Campaign records
- Promotional records
- Customer preferences
- Website analytics information
E. Human resources records
Where applicable:
- Employee records
- Contractor records
- Employment agreements
- Payroll records
- Related correspondence
F. Information technology records
- Website records
- System records
- Security records
- Technical records
- Access logs
- Website analytics
7. REQUEST FOR ACCESS TO RECORDS
A request for access to a record held by SAAVVY must comply with the requirements of PAIA.
A requester should provide sufficient information to enable SAAVVY to identify:
- The record or records requested
- The requester
- The right being exercised or protected, where applicable
- The form in which the requester wishes to receive the information
- Any other information required by the applicable PAIA procedure
Where a request relates to personal information, SAAVVY may require appropriate identity verification.
8. REQUEST FOR PERSONAL INFORMATION
Where a person requests access to their own personal information, the request will be considered in accordance with PAIA and POPIA.
SAAVVY may require reasonable proof of identity before releasing personal information.
Where applicable, SAAVVY will take reasonable steps to protect the personal information of third parties.
9. PRESCRIBED REQUEST FORMS
Where PAIA requires a prescribed form for a request, the requester should use the applicable form prescribed under PAIA and its regulations.
The Information Regulator provides current PAIA forms and guidance through its official website.
10. FEES
Certain PAIA requests may be subject to prescribed fees.
Where a fee is legally payable, SAAVVY will provide the requester with the applicable information concerning the fee before processing the request where required.
No fee will be charged where applicable law provides otherwise.
11. GROUNDS FOR REFUSAL
SAAVVY may refuse access to information where PAIA permits or requires refusal.
Grounds for refusal may include, where applicable:
- Protection of personal information
- Protection of third-party confidential information
- Protection of commercial information
- Protection of trade secrets
- Protection of privileged information
- Protection of confidential information
- Protection of the safety of individuals
- Other grounds recognised by PAIA
A refusal will be communicated in accordance with applicable legal requirements.
12. RECORDS THAT MAY NOT BE AVAILABLE
Certain records may not be available because:
- They do not exist
- They have been lawfully destroyed
- They are subject to legal privilege
- Disclosure is prohibited or restricted by law
- Disclosure would prejudice the rights of another person or entity
- Disclosure would harm legitimate commercial interests
- PAIA otherwise permits or requires refusal
13. PROTECTION OF PERSONAL INFORMATION
SAAVVY processes personal information in accordance with POPIA.
Personal information will only be processed for lawful and appropriate purposes and subject to applicable legal requirements.
Further information about the processing of personal information is contained in SAAVVY's Privacy Policy.
14. REMEDIES
If a request for information is refused or otherwise not dealt with to the requester's satisfaction, the requester may have rights to pursue remedies available under PAIA.
Depending on the circumstances, this may include submitting a complaint to the Information Regulator or pursuing another remedy available under applicable law.
15. INFORMATION REGULATOR
The Information Regulator of South Africa can be contacted for information regarding PAIA and POPIA.
Website:
www.inforegulator.org.za
eServices:
eservices.inforegulator.org.za
Email:
enquiries@inforegulator.org.za
Telephone:
010 023 5200
16. AVAILABILITY OF THIS MANUAL
This PAIA Manual may be made available through the SAAVVY website and in accordance with applicable requirements.
SAAVVY may update this manual from time to time to reflect changes in the company's information, business structure, Information Officer details or applicable legislation.
17. CONTACT DETAILS FOR PAIA REQUESTS
PAIA requests and related enquiries may be directed to:
SAAVVY (PTY) LTD
Registration Number: 2026/667674/07
Information Officer:
SAAVVY (PTY) LTD
Email:
saavvyshop@gmail.com
Telephone:
+27 79 654 4964
Physical Address:
Plot 15, Cromdale, R40
Mbombela, Mpumalanga
1200
South Africa
Website:
www.saavvy.store
18. EFFECTIVE DATE
This PAIA Manual is effective from:
24 August 2026
SAAVVY (PTY) LTD
Registration Number: 2026/667674/07